IT Service Desk Team Lead

permanent · Posted 2026-09-02 · Role Purpose The IT Service Desk Team Lead owns the day-to-day performance of the IT Helpdesk and the End User Compute (EUC) function across Weaver Fintech. This role leads a team of 56 EUC Technicians, is accountable for service desk SLAs and ticket quality, and acts as the first point of triage and escalation between end users, Engineering teams, HomeChoice, and third-party vendors. The role also coordinates the approval process for SaaS, AI tooling and other software license requests, ensuri…