Service and Commercial Effectiveness Manager

permanent · Posted 2026-09-08 · The Service & Commercial Effectiveness Manager is a senior leadership role within the Contact Centre , reporting to the Head of Contact Centre and leading a team of Quality professionals. The role is responsible for driving service excellence, member experience, quality assurance, and commercial effectiveness across Sales, Retentions, and Collections. Key Responsibilities Lead the Contact Centre quality strategy to improve customer experience, service standards, and commercial performance. Use …